Confidential Strategic Business Audits
When a business is not doing as well as planned, the most difficult thing to understand is the source of the problem, how to allocate scarce resources to fix and move on.
Is the talent pool right, are there training gaps that need to be addressed, is the facility designed correctly to support the operational process, is product sourcing working as planned?
Are costs in line or are there discrepancies between calculated and actual costs? If so, what are the reasons behind these variances, how are they tracing backwards to the source?
With over 40 years of operational experience, Klaus has been many times in situations where a business unit did not perform as planned, or outright failed.
As part of managing a large, diverse food service organization, the function of a senior leader is to understand cause and effect, offer support and advise to the local team, and make the changes required to correct the problem.
Such audits are always done with tact, in a spirit of positive and mutual learning, and resulting in a joint resolution that ideally should be executed by the location team.